Terms of Service
These Terms govern your use of the NikMovers website and any moving services we provide. By requesting a quote or engaging us for a move, you agree to these Terms.
1. About us
NikMovers is a Melbourne-based residential and commercial moving company. Contact: info@nikmovers.com.au · 0433 771 984.
2. Quotes
- All quotes provided via this website or by phone are estimates based on the information you supply.
- Quotes are valid for 30 days from the date issued unless otherwise stated.
- Final price may vary if the scope of work changes (e.g. additional items, access issues, stairs, extra time).
- We provide an itemised quote upfront and discuss any cost adjustments with you before they are incurred.
3. Bookings and deposits
- A booking is confirmed once you accept the quote and pay any agreed deposit.
- The balance is payable on the day of the move or upon completion, per the quote.
- Accepted payment methods: bank transfer, major credit cards, Apple Pay, Google Pay.
4. Cancellations and changes
- Cancellations with more than 48 hours' notice are fully refunded.
- Cancellations within 48 hours of the booked move may forfeit the deposit.
- Date changes are accommodated where possible, subject to availability.
5. Our responsibilities
- We arrive on time, or we notify you as soon as delays are known.
- We handle your belongings with care, using purpose-built padding, furniture blankets, and strapping.
- Our staff are permanently employed and trained in-house.
6. Your responsibilities
- Provide accurate information about your move: access, parking, stairs, special items.
- Ensure items are packed, labelled, and ready for collection at the agreed time (unless you have booked a packing or unpacking service).
- Disclose any items of unusually high value (art, antiques, electronics) before moving day so we can plan accordingly.
- Arrange any building or strata permits, parking permits, or lift bookings required at either end (we can assist).
7. Items we do not transport
For safety and legal reasons, we do not transport hazardous goods (fuels, gas bottles, ammunition, paint), perishable food, live plants or animals, cash, jewellery, or irreplaceable documents. Please arrange these separately.
8. Damage and claims
We wrap, pad, and inventory every item before it leaves your door. In the unlikely event we cause damage during the move, raise it with your move coordinator on the day so we can resolve it immediately. We take responsibility for damage caused by our handling and will work with you directly to repair or replace the item. This does not cover pre-existing damage, damage to items packed by the customer, or damage caused by circumstances outside our control (e.g. weather events, traffic incidents, building-side restrictions).
9. Limitation of liability
To the maximum extent permitted by Australian Consumer Law, our total liability in connection with any move is limited to the amount paid to us for that move. Nothing in these Terms limits any non-excludable consumer guarantees under the Australian Consumer Law.
10. Privacy
Our handling of your personal information is described in our Privacy Policy.
11. Governing law
These Terms are governed by the laws of Victoria, Australia. Any dispute will be resolved in the courts of Victoria.
12. Changes to these Terms
We may update these Terms. The "Last Updated" date reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the revised Terms.
Contact:
NikMovers
Melbourne, VIC
Email: info@nikmovers.com.au
Phone: 0433 771 984